Utande Malawi is embarking on a significant transformation aimed at enhancing our service delivery to clients and stakeholders. We are seeking a motivated, detail-oriented, and innovative Projects Officer – Digital Transformation to become a vital member of our Digital, Systems and Insights team. This role offers a compelling chance to contribute to the deployment of cutting-edge technologies and systems, thereby fostering greater efficiency, driving innovation, and promoting digital uptake throughout the organization.
The Projects Officer will be instrumental in fostering synergy between business and technology teams, ensuring the seamless operation of digital processes. Your responsibilities will include assisting in the planning, monitoring, and execution of digital projects, encompassing the refinement of digital products and data platforms, alongside the automation of workflows and operational procedures.
Key Responsibilities:
- Project Coordination: Facilitate the complete delivery cycle of digital initiatives, guaranteeing projects adhere to timelines and specified scope.
- Stakeholder Engagement: Serve as a crucial liaison between technical departments and business units, ensuring digital solutions effectively address operational requirements.
- Process Improvement: Proactively identify opportunities for workflow automation and enhancements in operational efficiency through technological solutions.
- Reporting & Analytics: Monitor and evaluate essential performance indicators, compiling reports and creating dashboards to communicate project progress.
- Training & Adoption: Support staff in adopting new tools and systems through targeted training programs and capacity-building efforts.
- Data Protection & Security: Ensure the principles of "data protection by design" are integrated into all new digital tools.
- Resource Management: Coordinate effectively with external consultants, database managers, and developers to optimize digital product development.
Required Skills and Qualifications:
- Experience: Demonstrated prior experience in project management, with a strong emphasis on IT or digital initiatives.
- Technical Proficiency: Familiarity with digital productivity suites, data management tools, or project management software (e.g., ADO, MS Planner, Jira).
- E-commerce Development: Capability in developing WooCommerce websites and integrating payment gateways is essential.
- Digital Marketing Skills: Proven ability to enhance SEO strategies and implement robust security measures.
- Digital Literacy: A comprehensive understanding of digital tools, fundamental AI concepts, and process automation techniques.
- Communication: Exceptional interpersonal skills are required for effective engagement with a diverse range of stakeholders.
- Technical Literacy: Foundational knowledge of data analytics, AI, cloud architecture, and cybersecurity principles.
- Project Methodologies: Proficiency in Agile, Waterfall, or Hybrid delivery frameworks.
- Education: A Bachelor’s degree in Information Technology or a closely related discipline.
- Desirable Skills (Bonus): Experience with Oracle, Linux, WordPress, Python, Figma, Firebase, Git, and development management tools.
- Years of Experience: 2–4 years of progressive experience in project management or digital transformation roles.