Customer Service Officer/Ticket Seller
Company: Ulemu Bus Services
Location: Several depots in Malawi
Job Type: Full Time
Deadline: 2026-10-31
- JOB DESCRIPTION: Customer Service Officer / Ticket Seller
- Company: Ulemu Bus Service
- Location: Various locations across Malawi
- Reports to: Operations Supervisor
- Employment Type: Full time
- Job Summary: Ulemu Bus Service is seeking a dependable, efficient, and customer-focused Customer Service Officer/Ticket Seller to manage ticket sales and ensure a smooth boarding process for passengers.
- Key Duties & Responsibilities:
- Ticketing & Sales:
- Sell tickets for all routes utilizing manual books or an electronic system.
- Accurately issue tickets, assign seat numbers, and provide receipts.
- Manage advance bookings and reservations.
- Office Handling & Reporting:
- Balance sales reports daily.
- Maintain precise daily sales records and passenger manifests.
- Submit daily cash and sales reports to the supervisor.
- Ensure the security of ticket books and company funds.
- Customer Service:
- Provide clear and accurate information regarding fares, departure times, routes, and luggage policies.
- Assist passengers with inquiries, complaints, and boarding procedures.
- Maintain a professional and courteous demeanor at all times.
- Operations Coordination:
- Liaise with drivers and conductors, handing over passenger lists.
- Verify passenger tickets before boarding commences.
- Coordinate with luggage handlers regarding charges for excess luggage.
- Immediately report any delays, cancellations, or operational issues to management.
- Office & Compliance:
- Maintain a clean, organized, and secure booking office.
- Adhere strictly to company pricing policies, preventing overcharging or undercharging.
- Follow all company policies concerning refunds, cancellations, and discounts.
- Wear the designated uniform and ID badge during working hours.
- Requirements & Qualifications:
- MSCE qualification or a Diploma in Business, Marketing, or a related field.
- A minimum of 1 year of experience in ticketing, cashiering, or customer service; experience with a bus company is an advantage.
- Ability to work quickly and accurately with figures.
- Computer literacy, including proficiency in MS Excel and booking systems.
- Fluent in both Chichewa and English.
- Demonstrate honesty, trustworthiness, and strong interpersonal skills.
- Availability to work early mornings, weekends, and public holidays.
- Key Skills: Cash handling, customer care, communication, attention to detail, and the ability to perform effectively under pressure.
- To apply, please send your CV and a cover letter to ulemubusservuces6@gmail.com or via WhatsApp: 0996796455. Applications can also be submitted in person at our Wenera Office in Blantyre.
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