Lodge Manager

About

Elite Lodge is a premium executive lodge in Blantyre, Malawi, providing high-quality accommodation, dining, and personalized service to corporate clients, executives, conference delegates, and discerning travellers. We are seeking an experienced, mature, hands-on Lodge Manager to provide day-to-day operational leadership and uphold the Lodge’s standards of excellence.

The Lodge Manager will be responsible for the smooth running of the Lodge, ensuring exceptional guest experiences, effective staff management, sound financial control, and achievement of occupancy and revenue targets. The successful candidate will lead a team of employees across front office, housekeeping, restaurant, and security.

Key Duties

• Manage daily lodge operations, ensuring high standards of cleanliness, comfort, safety, and guest service.
• Lead, motivate, schedule, train, and performance-manage staff across all departments.
• Ensure excellent guest relations, prompt complaint resolution, and strong repeat-business performance.
• Manage budgets, procurement, stock control, payroll inputs, utilities, and operating costs.
• Monitor occupancy, room rates, revenue, and profitability; recommend pricing and promotional strategies.
• Develop and retain corporate clients, conference organisers, travel bookers, and repeat executive guests.
• Maintain and improve standard operating procedures, quality inspections, health and safety, and security protocols.
• Coordinate maintenance, repairs, suppliers, and service providers.
• Prepare operational and financial reports for management/ownership.
• Handle emergencies, incidents, and service-recovery situations calmly and professionally.

Qualifications

• Professional, presentable, and guest-focused.
• Calm under pressure with sound decision-making skills.
• Hands-on, approachable, and able to motivate a small multidisciplinary team.
• High levels of integrity, confidentiality, and accountability.
• Commercially aware and committed to continuous improvement.

How to Apply

Interested candidates should submit:

• A cover letter
• A detailed CV
• Copies of academic and professional certificates
• Contact details for at least three professional referees

Applications should be sent to: Human Resources on the following email address: “yembekezaniinvestment@gmail.com” with the subject line: “Application – Lodge Manager”

Alternatively, hand-deliver applications to:

The Human Resources Manager
Elite Lodge
Kameza Roundabout, Blantyre

Closing date: 26 October 2026

Only shortlisted candidates will be contacted. Elite Lodge is an equal-opportunity employer. Women are encouraged to apply.