Head of Digital Banking

NBS Bank Plc, a leading commercial bank in Malawi, invites applications from qualified and experienced candidates for the following positions at its Head Office in Blantyre.

HEAD OF DIGITAL BANKING

OVERVIEW

NBS Bank Plc is seeking a qualified and experienced individual for the position of Head of Digital Banking, to be based at the Bank’s Head Office in Blantyre. This senior role reports directly to the Chief Operating Officer and is pivotal in leading the development, growth, and management of the Bank’s digital banking strategy. The Head of Digital Banking will drive digital transformation, enhance digital product performance, expand customer acquisition and usage, manage strategic partnerships, and ensure robust governance, risk, and compliance across all digital channels.

Key Responsibilities

• Provide strategic leadership for Digital Banking, overseeing the development and execution of annual operating plans, digital migration priorities, and growth initiatives.
• Drive business development, revenue growth, and customer adoption across digital banking products, cards, e-commerce, and alternate channels.
• Lead digital product innovation, lifecycle management, deployment, performance monitoring, and continuous improvement.
• Manage budget planning, resource allocation, cost control, and performance reporting for the Digital Banking department.
• Cultivate and manage strategic relationships with vendors, partners, associations, internal stakeholders, and regulators to support digital banking expansion.
• Champion risk management, fraud prevention, regulatory compliance, audit resolution, and strong corporate governance within digital banking operations.
• Lead, mentor, and develop a high-performing digital banking team, ensuring clear objectives, accountability, and effective performance management.

Qualifications and Experience

• A Master’s Degree in Banking, Finance, Computer Science, Business Management, Economics, or an equivalent qualification from a recognized tertiary institution.
• Certification in Digital Finance is considered an advantage.
• A minimum of 8 years of experience in a Digital Finance environment, banking, finance, or a related field, with at least 4 years in a senior management role.
• Membership in a relevant professional body, such as the Digital Finance Institute or ICTAM, is advantageous.

Desired Competencies

• Proven strategic leadership and people management capabilities.
• Strong business acumen, financial analysis skills, and sound commercial judgment.
• Expertise in digital banking, product management, and customer relationship management.
• Excellent communication, stakeholder engagement, and negotiation skills.
• Effective planning, problem-solving, and execution discipline.
• Ability to operate successfully within a regulated banking environment.

Application Procedure
Qualified and interested candidates should submit their application letters, updated CVs with contact details for three traceable referees, and copies of certificates to: recruitment@nbs.mw. Ensure the job title is clearly stated in the subject line.
Application deadline: 14th August, 2026. Only shortlisted candidates will be contacted.