About MACRA
The Malawi Communications Regulatory Authority (MACRA) is a statutory body established under the Communications Act, 2016, to regulate the provision of services in the communications sector in Malawi. MACRA is inviting suitable people to apply for the following vacant positions.
Postal and E-Commerce Operations - M6
Job Purpose
To support the implementation of postal and e-commerce sector initiatives through operational coordination, data analysis, stakeholder engagement, and digital systems support, with the aim of enhancing service delivery, regulatory compliance, user trust, and lasting digital integration within the postal and e-commerce ecosystem.
Key Duties and Responsibilities
- Support the implementation of postal and national e-commerce development frameworks, strategies and guidelines.
- Coordinate day-to-day operational activities between postal operators, courier service providers, e-commerce platforms, and logistics providers to ensure efficient and reliable service delivery.
- Support initiatives aimed at improving last-mile delivery, service coverage, and operational efficiency.
- Collect, analyse, and interpret data on postal and e-commerce sector performance and service delivery trends.
- Prepare reports, briefs, and summaries to support planning, monitoring, and decision-making.
- Support research activities and contribute to the identification of sector gaps, risks, and improvement opportunities.
- Support the deployment, utilisation and optimisation of digital tools and systems that enhance postal and e-commerce logistics.
- Assist in monitoring trends in digital commerce and logistics to inform service improvements.
- Contribute to initiatives aimed at improving digital integration, platform efficiency and service accessibility.
- Support stakeholder engagement initiatives to enhance sector coordination, regulatory transparency and efficiency.
- Support monitoring of service delivery standards and compliance with the postal and courier sector.
- Assist in tracking and addressing market-related delivery gaps and service impacts linked to e-commerce activities.
- Support the identification and monitoring of issues relating to data protection, cybersecurity and service gaps and concerns within the e-commerce ecosystem and private concerns in line with established frameworks.
- Support the implementation of awareness campaigns and programmes to promote digital literacy and e-commerce adoption.
- Assist in capacity-building initiatives targeting postal operators, courier service providers and e-commerce stakeholders.
- Support development of informational materials, guidelines and user support resources.
Qualifications and Experience
- Bachelor's degree in Information Communication Technology (ICT), E-Commerce, Logistics, Business Administration, Economics or a related field.
- Minimum of 2 years' experience in postal services, courier operations, e-commerce logistics, or digital platform environments.
Core Competencies
- Innovative and analytical mindset with the ability to identify gaps and develop practical solutions to improve service delivery and digital operations.
- Good understanding of post, e-commerce and logistics operations.
- High attention to detail and data accuracy.
- Ability to coordinate multiple stakeholders and manage competing priorities.
- Good communication and teamwork skills.
- Adaptability and the ability to effectively apply digital tools and systems in a fast-evolving environment.
How to Apply:
Submit your Application by 22nd May, 2026 to:
The Director General
Malawi Communications Regulatory Authority (MACRA)
Private Bag 261
Blantyre
Email: recruitment@macra.mw