Operations Manager

Join Our Team!

Operations Manager

Cedar Estate

Core Objective

To ensure seamless daily operations across all hotel departments, maintaining exceptional service standards, operational efficiency, and profitability. This role involves direct supervision of Front Office, Housekeeping, Food & Beverage, and Maintenance functions, with a foundational understanding of kitchen operations to support consistent F&B quality.

Qualifications Required

• Possession of a Diploma or Degree in Hotel Management.


• Accumulated 3 to 5 years of experience in a supervisory or managerial capacity within the hotel or lodge sector.


• Demonstrated success in managing multiple departments, including Front Office, Housekeeping, and Food & Beverage.


• A working knowledge of food cost management, inventory control, menu standards, and budgeting principles.

Essential Skills and Expertise

• Operational Proficiency: Expertise in scheduling, budget management, guest satisfaction enhancement, and cost control.


• Leadership Acumen: Proven ability in team leadership, staff development, conflict resolution, and performance evaluations.


• Proficiency in Food & Beverage and Kitchen operations.


• Skilled in budget administration and departmental cost management.


• Customer Engagement: Excellent capabilities in responding to guest needs and resolving complaints effectively.


• Communication Skills: Fluency in English is mandatory; proficiency in Chichewa is a significant advantage.


• Technical Aptitude: Familiarity with MS Office and email is expected; experience with hotel management software is beneficial.


• A hands-on approach, strong problem-solving skills, and the ability to remain composed under pressure.


• Meticulous attention to detail and a commitment to high-quality standards.


• Flexibility to work non-traditional hours, including weekends, as required.

Key Responsibilities

• Oversee and guarantee the smooth execution of daily operations across all departments.


• Continuously monitor service quality and gather guest feedback for improvement.


• Collaborate with the Kitchen/Chef regarding menu implementation, inventory levels, and quality assurance.


• Manage staff scheduling, conduct training sessions, and handle disciplinary matters.


• Maintain control over operating expenses and prepare comprehensive reports for the General Manager.


• Ensure adherence to all health, safety, and licensing regulations.

Application Process

Closing Date for Applications: 21 August 2026

Submit Your CV To:
manager@cedarplace.mw

Contact Number:
+265 997 24 33 44

Work Location:
Namiwawa, Blantyre