Intern (x6)

National Council for Higher Education (NCHE)

Vacancy

The National Council for Higher Education (NCHE) is a statutory corporation established by an Act of Parliament (NCHE Act No. 15 of 2011) to regulate higher education in Malawi.

NCHE is currently looking for six (6) interns to support its operations under the following conditions;

Position Title: Intern

Job Overview:

To provide short-term support to the NCHE, enhancing service delivery, ensuring the timely and effective implementation of user support and system integration efforts.

Key Roles and Responsibilities:

Under the guidance and supervision of Director of Planning, Research and Development, the interns shall perform the following duties:

• Provide first-line support to end users through telephone calls, email correspondence, and digital communication platforms;

• Offer first-line assistance to walk-in visitors seeking support at NCHE offices;

• Receive, record, and maintain accurate logs of all queries and issues reported by users;

• Identify and escalate complex or technical queries requiring further action to the appropriate officers or teams;

• Follow up on escalated and outstanding queries to ensure timely resolution;

• Update and maintain query tracking records in accordance with NCHE reporting standards;

• Perform any other relevant duties as assigned by supervising officers from time to time.

Skills and Qualifications:

• Bachelor’s Degree in ICT or related fields from an accredited institution.

Personal Attributes/specifications

• Communication Skills

• Professional telephone and email etiquette

• Customer Service Skills

• Teamwork and Collaboration

• Organisational and Time Management Skills

• Ability to manage multiple queries simultaneously

• Good record-keeping and follow-up skills

• Ability to meet deadlines during peak application periods

• Basic Administrative and IT skills

• Attention to Detail

• Problem solving skills

Duration of Internship

The internship engagement is for two (2) months.

The Council is therefore inviting applications from suitably qualified and experienced Malawian to be considered for the vacant position.

All application letters, Curriculum Vitae with copies of certificates must be forwarded to the address below before 25th January, 2026.

The Chief Executive Officer
National Council for Higher Education
Private Bag B317
Capital City
Lilongwe 3

NCHE House, Area 47 Sector 2 next to Chitukuko Petroda Filling Station.

📧 hr@nche.ac.mw

Only shortlisted applicants shall be acknowledged.

“NCHE is an equal opportunity employer”