Key Account Manager

Why Airtel Business?

At Airtel Business, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Malawi.
Airtel Business is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace

JOB PURPOSE

Provide pre-sale and after sales support to the Enterprise Customers. Identify opportunities to sale Enterprise solutions, develop business solutions and winning proposals and participate in closing the sales in line with enterprise revenue targets. Execute special projects, prepare reports around enterprise solutions and other assignments as requested from time to time to provide consultative direction for the team towards achieving set goals and objectives

KEY RESPONSIBILITIES

1. Enterprise Solutions Revenue 

• Should be able to provide leadership to a project team comprising marketing, technical and third party contractors for LCR to achieve set objectives on enterprise solutions i.e. Data, Leased Lines, LCR and timely execution of the Enterprise program though the Enterprise sales tea

2. New Projects

• Should be a strategic thinker, to evolve new business solutions for perpetuation of business solutions excellence.
• He/She should be able to identify opportunities in the market and devise strategy to develop both current and new business aimed at increasing revenue of the Enterprise Business Unit.
• Coordinate new projects from conception, planning and executing.

3. Key Performance Indicators

• Monthly review of performance and productivity of each revenue line of the Enterprise Business Solutions in line with set targets.

4. Business Solutions Management

• Effectively manage business solutions products in accordance with their defined roles and responsibilities to meet the company objectives
• Be able to: review performance, interview, recruit and develop LCR agents in line with company policy / standards and procedures.

5. Reporting

•  Preparation of timely and accurate management reports to reflect the performance of the section in line with company objectives and set operational benchmarks on all Business Solutions.
• Ensure quick resolution of all bottlenecks experienced by the Enterprise Sales team and gather market intelligence to ensure competitive edge.

6. Demand Forecasting & Action

• Be able to determine and forecast the sales for the forthcoming period and demonstrate the measures taken to achieve them.

7. Enterprise Customer Management 

• Evolve and execute Business Solutions customer/partner management strategy capable of motivating various customers on embracing Airtel solutions as part of their core business plan.

8. Delivery Chain

•  Effectively utilize the Enterprise Sales structures to drive sales of enterprise business through various BTL activities.

KEY PERFOMANCE STANDARDS (KPI)

• Achieve revenue targets (Postpaid and prepaid)
• Achieve business solutions market penetration Targets
• Achieve business solutions communication & Awareness targets
• Implement planned training programs
• Ensure efficient delivery of special projects and business solutions
• Implement Visibility Standards for business solutions.

Education/Technical Skills

• University Degree in Computer Science, Telecommunication or any relevant degree
• Knowledge of GSM, 3G and LTE
• An understanding of Enterprise Business objectives
• Management skills
• Strong Interpersonal Skills
• Strong People Management Skills
• Focused on getting the desired result
• Strong advocate of change management
• Excellent and effective communication skills, both orally and in writing
• Business awareness
• Service and customer oriented
• Team player
• Ability to learn new data devices quickly