Documentation and Accountability officer

Company: World Vision

Location: Balaka

Job Type: Full Time

Deadline: 2026-02-12

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

 

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

 

Key Responsibilities:

 

VACANCY INFORMATION

Job Title: Project Accountability and Documentation Officer

JOB PURPOSE

To contribute towards increased gender and safeguarding issues and reporting structures awareness of issues to RESAF project participants. He/she will ensure equity and equality of access to resources and decision making. He /she will reinforce compliance with external regulatory and legal requirements as well as internal policies in line with Restore Africa Project.  And also provide an in-house service that effectively supports business areas in their duty to comply with relevant regulations and internal procedures in line with the project. Support documentation of all compliance issues and share with relevant authorities.

MAJOR RESPONSIBILITIES

Implementation of Project gender integration strategy 

Plan and coordinate gender strategy integration activities

Develop the capacity of staff, partners, and community members in gender transformative approaches.

Support the development, documentation, and monitoring of gender action plans at the community level, resulting from gender-related activities.

Establish and maintain working relationships with all stakeholders, including the district gender office, women’s rights organizations, and other stakeholders, to implement gender transformative approaches effectively.

Document and disseminate gender transformation best practices, lessons learned, and case studies.

Facilitate periodic program and community reflection sessions on gender, including reflections on protection.

Ensure gender Integration in all RESAF activities and at all levels.

Project gender integration plan in place

Gender compliant project actions resulting in reduced GBVs

Presence of gender- based transformative actions at community level

Documentation of gender transformation promising practices, lessons learned, and case studies. 

Operationalization and effective implementation of RESAF’s Grievances/Feedback, Complaints and Response Mechanisms (FCRM).

Support implementation of grievance/FCR mechanism that is functional and accessible in culturally appropriate manner to stakeholders.

Raise community and stakeholder awareness of RESAF’s Grievances/FCR Mechanism via multiple and all possible communication channels and platforms.

Coordinate the receipt, investigation (when required), and escalation of Grievances/complaints and feedback regarding the RESAF Program.

Coordinate with other RESAF field staff to ensure that communities receive feedback and responses to issues raised.

Integrate FCRM in all RESAF activities at all levels.

Document and report all the cases

Manage Toll-Free Line

Implementation of the project Safeguarding strategy.

Sensitize stakeholders on adult and child safeguarding policy

Report all child protection incidences on Integrated incidence Management system

Follow up and close child protection issues timely.

Build the capacity of stakeholders in child rights

All project visitors adhere to Safeguarding policy.

Project Documentation and Reporting

Collect, document and manage of all Gender, Safeguarding and Grievances/ data for effective analysis.

Prepare, submit and present periodic reports for continued self-reflection and improvement within RESAF.

Support documentation and reporting of successes and best practices from Gender, Safeguarding and FCRM interventions.

Contribute towards program periodic reporting.

Share documented project success stories to project stakeholders

And any other duties assigned

Required Professional Experience

University degree in relevant field (Social science/ Agriculture/Community Development /Gender or any relevant comparable field)

A minimum of 2 years of professional experience in fields related to Gender and protection issues

Experience and knowledge of working in Community Development or land resource sub-sector;

Excellent listening, communication and writing skills.  Fluent in English and Chichewa

Maturity and willingness to cooperate with a wide variety of people.

Required Education, training, license, registration, and certification

Field-based experience at the farmer level and working with farmer groups and NGOs/ Associations;

Experience in working with Government extension workers and VDCs, and ADCs

Knowledge of Environmental, Social & Governance – Impact

Preferred Knowledge and Qualifications

University degree in relevant field (Social Science/Community Development or any relevant comparable field)

Language Requirements

English and Chichewa

 

Applicant Types Accepted:

Local Applicants Only

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