Information Communication Technology (ICT) Assistant

GLOBAL AIDS INTERFAITH ALLIANCE (GAIA)
EMPLOYMENT OPPORTUNITY

The Global AIDS Interfaith Alliance (GAIA) is a locally registered Non-Governmental Organization in Malawi since 2007. Commencing in 2008, GAIA has actively partnered with the Ministry of Health and District Councils to enhance healthcare access in underserved communities through Mobile Outreach clinics. Additionally, GAIA strengthens the health workforce by offering Nursing Scholarships and Fellowships across Malawi. GAIA is currently seeking a highly motivated and qualified individual to fill the following role:

Position: Information Communication Technology (ICT) Assistant
Location: Limbe office, Blantyre

Job Summary

The ICT Assistant will provide essential technical support and assist in maintaining the organization's computer systems, networks, and ICT equipment. This role is crucial for ensuring the smooth operation of technology services and resolving basic technical issues for staff.

Key Responsibilities

• Offer fundamental technical support to all staff members.
• Undertake the installation and ongoing maintenance of computer hardware and software.
• Diagnose and resolve ICT-related problems.
• Support the upkeep of network infrastructure and internet connectivity.
• Contribute to data backup and security efforts.
• Manage and maintain an accurate inventory of all ICT equipment.
• Assist with system updates and routine maintenance tasks.
• Support data management activities, including collection, entry, and compilation.

Qualifications and Skills Required

• A Diploma or Degree in Information Technology, ICT, Computer Science, or a closely related field.
• Fundamental understanding of computer systems and networking principles.
• Previous experience in ICT support is considered an advantage.
• Proficiency in computer troubleshooting.
• Basic knowledge of networking.
• Effective communication abilities.
• Strong problem-solving capabilities.
• Demonstrated ability to collaborate effectively within a team environment.

Experience

Ideally, candidates will possess 1 to 3 years of experience in ICT support.

Skills and Competencies

Technical Skills

• Competence in computer hardware maintenance.
• Familiarity with operating systems such as Windows and Linux.
• Understanding of networking fundamentals.
• Proficiency in Microsoft Office Suite.
• Experience with internet and email systems.
• Knowledge of databases like Salesforce, CommCare, Logistimo, or Power BI would be an added advantage.

Application Details

Interested candidates should submit their applications to the following address:

The Country Director
Global AIDS Interfaith Alliance
PO Box 51428
LIMBE
recruitment@gaiamalawi.org

The deadline for receiving applications is 9th April 2026.