Job Summary
This leadership role involves directing and motivating the team while actively participating in delivering high-quality service that meets all requirements and standards. You will manage financial and administrative duties, including asset protection, and ensure clear, concise communication with all stakeholders involved in event success. Additionally, this position identifies training opportunities and develops strategies to achieve departmental goals.
Candidate Profile
Education and Experience
- Possess a high school diploma or GED, complemented by 2 years of experience in event management, food and beverage, or a related professional area.
Core Work Activities
Managing Banquet Operations
- Forecast departmental supply needs, including china, glassware, silverware, buffet presentations, and props.
- Demonstrate a thorough understanding of all laws pertinent to event execution.
- Comprehend the impact of banquet operations on overall event success and manage activities to maximize guest satisfaction.
- Adhere to and reinforce all established standards, policies, and procedures.
- Maintain required sanitation levels.
- Manage departmental inventories and ensure equipment is well-maintained.
- Utilize banquet beverage records to control liquor costs and manage the perpetual inventory of banquet beverages.
- Schedule banquet service staff according to forecasts and service standards, optimizing profitability.
- Support the team in building lasting relationships with client groups to secure repeat business and drive growth.
Participating in and Leading Banquet Teams
- Establish performance goals and delegate tasks to enhance departmental effectiveness.
- Conduct monthly department meetings with the Banquet team.
- Continuously expand knowledge of food and wine pairings, modern cuisine, and current event trends.
- Act as a primary liaison with the kitchen staff.
- Lead shifts and actively participate in the servicing of events.
Ensuring and Providing Exceptional Customer Service
- Set a positive example for guest relations.
- Engage with guests to solicit feedback on product quality and service standards.
- Respond to and effectively manage guest issues and complaints.
- Empower employees to deliver excellent customer service.
- Ensure staff have a clear understanding of expectations and operational parameters.
- Strive for continuous improvement in service performance.
- Emphasize guest satisfaction during all departmental meetings and focus on ongoing enhancement.
- Review guest feedback cards and satisfaction scores with employees.
Conducting Human Resources Activities
- Communicate and implement departmental and property-wide emergency procedures, ensuring staff are trained in safety protocols.
- Observe employee service behaviors and provide individual feedback.
- Monitor progress and lead discussions with staff on a regular basis.
- Participate in the development and implementation of corrective action plans.
- Review quarterly Meeting Planner Survey results and contribute to creating and executing action plans to address service challenges, focusing on continuous guest satisfaction improvement.
- Attend and participate in all relevant meetings.