Loan Officer (Civil Servants)

About

Masters Finance Ltd is a Deposit-Taking Microfinance Institution committed to expanding financial inclusion through innovative, customer-focused financial services. As the institution prepares to transition into a commercial bank, it is seeking a motivated Loan Officer (Civil Servants) to join its growing team.

The Loan Officer (Civil Servants) will be responsible for marketing and selling financial products and services to civil servants, achieving sales targets, building long-term client relationships, and ensuring compliance with institutional policies and regulatory requirements.

Key Duties

• Market and sell financial products and services to civil servants.
• Achieve monthly and annual sales targets for loans, accounts, and related products.
• Develop and implement sales strategies to meet and exceed assigned targets.
• Conduct outreach activities, institutional visits, and product presentations within government institutions.
• Identify, recruit, and onboard new civil servant clients.
• Build and maintain strong relationships with existing clients to encourage repeat business and referrals.
• Follow up on leads and loan applications to ensure timely processing and customer satisfaction.
• Assist clients in completing loan application forms and gathering required documentation.
• Ensure all applications comply with Know Your Customer (KYC), due diligence, and institutional requirements.
• Submit completed applications for processing and monitor progress until completion.
• Maintain accurate records of sales activities, client interactions, and loan applications.
• Prepare and submit regular sales performance and pipeline reports.
• Comply with ethical sales practices, company policies, and regulatory requirements.

Qualifications

• Diploma in Sales, Marketing, Banking, Finance, or a related field.
• Experience in sales or the financial services sector is preferred.
• Knowledge of civil service payroll systems will be an added advantage.
• Strong sales and negotiation skills.
• Results-oriented with the ability to meet sales targets.
• Excellent communication and interpersonal skills.
• Ability to work independently and under pressure.
• High levels of professionalism and integrity.

How to Apply

Interested candidates should submit:

• Motivation Letter
• Updated Curriculum Vitae (CV)
• Certified copies of academic and professional certificates
• Contact details of three (3) professional and traceable referees

Email Applications To: info@mastersfinance.co.mw, hr@mastersfinance.co.mw

Email Subject Line: Application for Loan Officer (Civil Servants)

Masters Finance Ltd is an Equal Opportunity Employer and encourages applications from qualified men, women, and persons with disabilities.