Customer Service Care Officer

Job Opportunity: Customer Service Care Officer at GIRAFFE POWA LIMITED

GIRAFFE POWA LIMITED is seeking a dedicated Customer Service Care Officer to join their team.

Key Responsibilities:

• Greet and assist clients with professionalism and warmth.


• Address customer inquiries through various channels, including phone, email, and in-person interactions.


• Effectively and promptly resolve customer complaints to ensure satisfaction.


• Maintain precise customer records and update information systems.


• Furnish details regarding company products and services.


• Route complex issues to the relevant departments for resolution when required.


• Conduct follow-ups with customers to confirm their satisfaction with services.


• Undertake additional duties related to customer service as directed.

Qualifications and Requirements:

• A minimum of a secondary school certificate is mandatory; a diploma or certificate in Customer Service, Business Administration, or a closely related field will be considered an asset.


• Previous experience in a customer-facing role is highly desirable.


• Proven accounting experience is essential.


• Exceptional communication and interpersonal skills are a must.


• Demonstrated strong abilities in problem-solving and conflict resolution.


• Proficiency in using computers and Microsoft Office Suite applications.


• Capacity to perform effectively under pressure and collaborate within a team environment.


• A positive outlook and a commitment to providing excellent customer service.

Applications, including a CV, cover letter, and supporting documents, must be submitted by 17th August, 2026.

Please direct your application to:

The Human Resource Officer,
P.O Box 14,
Lilongwe 3.

Submit via email to: giraffepowermw@gmail.com or deliver your documents in person to our offices.

For inquiries, please call: 0994215371.