Customer Service Officer

Customer Service Officer

Location: Lilongwe Branch

Company: LifeCo Life Insurance Company Limited

LifeCo Life Insurance Company Limited, a prominent provider of life insurance, pension, and investment solutions in Malawi, is seeking a customer-focused and highly motivated individual to join its team. We are recruiting for a Customer Service Officer to be based at our Lilongwe Branch.

Key Responsibilities:

• Professionally and courteously greet and assist clients and visitors.


• Provide accurate information regarding the Company’s products and services in response to customer inquiries.


• Manage incoming telephone calls, emails, and correspondence, directing them to the appropriate team members.


• Process customer documents and applications efficiently.


• Maintain a clean, organized, and welcoming reception and customer waiting area.


• Assist in resolving customer queries and escalate complex issues as needed.


• Provide administrative support to the branch as required.


• Uphold the Company’s values and brand by maintaining high standards of customer service.

Required Qualifications & Experience:

• Malawi School Certificate of Education (MSCE).


• A Certificate or Diploma in Customer Service, Front Office Management, Business Administration, or a related discipline.


• Proficiency in Microsoft Office applications.


• Excellent communication and interpersonal skills.


• Strong organizational abilities with keen attention to detail.


• Previous experience in a customer service or front office role is advantageous.

Personal Attributes:

• A strong orientation towards excellent customer service.


• Professional demeanor and appearance.


• Friendly, courteous, and approachable nature.


• Honesty, reliability, and the ability to maintain confidentiality.


• Capacity to work independently with minimal supervision and collaboratively within a team.

How To Apply:

Interested candidates should submit a single merged PDF document containing the following:

• Application Letter


• Curriculum Vitae (CV) with three referees


• Copies of academic and professional certificates


• Copy of National ID

Please address applications to:

The Human Resources Manager
LifeCo Life Insurance Company Limited

Email applications to: careers@lifeco.mw

Closing Date: 04th August, 2026

Only shortlisted candidates will be contacted.

LifeCo Life Insurance Company Limited is an Equal Opportunity Employer.