Liquidity Lead

About

We’re making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that’s where you come in…

Key Duties

• Manage the agent network in the country with minimal liquidity distress ensuring the effective management of the agent rebalancing and coordinating the cash pick-up from the Banks.
• Coordinate all cash in transit firm’s operations seamlessly to ensure adherence to SLAs at all times to avert any agent liquidity distress.
• Coordinate the set-up, maintenance and the personnel of Premium Agencies and Premium Master Agents.
• Build and lead a skilled team capable of responding to the fast-growing Wave environment coordinating and leading them to implement strategy and achieve planned goals in agent liquidity.
• Develop the required team, policies, processes and strategies to address the liquidity needs.
• Be on top of the liquidity status nationwide.
• Identify priority areas and come up with innovative solutions to Wave’s liquidity needs, often identifying, planning and coordinating projects, processes and tools to improve Liquidity operations.
• Provide expert insight during policy reviews and process documentation.
• Lead knowledge transfer sessions with other affiliate country operations on Malawi’s Liquidity Operations.
• Adhere to all security standard requirements and procedures diligently and report any challenges proactively and promptly.
• Other duties may be assigned from time to time through your line manager.

Qualifications

• Fluency in English and a local language.
• 5+ years of experience in managing liquidity in mobile money-related operations or retail commercial banks, cash movements / cash-in-transit / treasury.
• Minimum 2 years of experience building, leading and managing field-based teams.
• Bachelor’s Degree in Finance, Accounting, Business Management or comparable field.
• Proficiency with Excel and/or Google sheets.
• Willingness to travel 70% of the time within Malawi.
• Proven experience in customer relationship management.
• Strong knowledge of agent network management, and negotiation skills.
• Understand the local liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.
• Strong analytical skills / Strong proficiency in Excel.
• Great at upholding integrity.
• Good at process documentation and effective at knowledge transfer.
• Adaptable and a creative thinker, and willing to iterate and fail quickly.
• Communicate effectively and often, both in writing and in-person, to the point of over-communication.
• Think about culture and process from the users’ perspective.
• Have led a team whose role was to ensure the efficient day-to-day running of an agent network.
• Demonstrate tenacity and a willingness to go the distance to get something done.

How to Apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.