Distribution Administration Officer

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Our vision is to transform Africa into the first cashless continent. We are building financial services that are accessible, affordable, and convenient for everyone.

Wave is currently the largest financial institution in Senegal, serving over 7 million users, and we are still in the early stages of our product development and potential impact.

The Distribution team is crucial for managing and enhancing our distribution network to drive user acquisition. They oversee daily field sales operations to strategically expand our user base and improve customer outreach. Concurrently, the agent operations team focuses on building and maintaining a high-performing agent network, driving our agent strategy and nurturing agent performance.

You will provide exceptional administrative support to both these teams, enabling them to maximize their effectiveness.

Key Responsibilities:

Data Analysis:

• Leverage strong data analysis capabilities to extract raw performance data from Periscope and develop insightful, visual dashboards illustrating key metrics and trends.
• Prepare and present daily performance reports for agent operations and distribution teams, highlighting insights to inform strategic decisions.
• Communicate findings and recommendations for operational improvements through daily, weekly, and monthly reports to stakeholders.
• Drive continuous improvement within our teams by identifying opportunities to enhance data reporting processes and methodologies, using data to establish best practices for distribution and agent operations.
• Collaborate with various cross-functional teams to ensure alignment on performance metrics and objectives, fostering a data-driven culture across the company.
• Periodically review data processes and recommend improvements to engineers to guide business functions and improve operational efficiency.

Administration:

• Serve as the primary administrative point of contact for agent operations and distribution teams across different locations, as well as for interim firms employing distributors.
• Organize team meetings and coordinate training sessions for both agents and distributors.
• Assist distribution leads in ensuring distributors are recruited and managed in accordance with internal policies and procedures.
• Verify that distributors have up-to-date contracts and receive timely payments.
• Organize alignment sessions with various teams through daily meetings and town halls.
• Monitor distribution and agent operations budgets against expenditure, ensuring full compliance with established processes.
• Manage the request, dispatch, and tracking of agent and distribution-related supplies, liaising with field teams.
• Support distributors with access to all relevant platforms (Slack, distributor app, field app, WhatsApp groups, etc.) and resolve any issues they encounter.
• Activate and deactivate agents and distributors, and confirm distributor attendance.
• Regularly share distributor performance with their supervisors and calculate applicable bonuses to prepare payment files promptly.

Key Details:

• Location: Lilongwe, Malawi, with potential travel to various field locations.
• Work authorization in Malawi is mandatory.
• This is a permanent employment opportunity.
• We offer competitive salaries determined by a transparent formula, with performance reviews and bonuses twice yearly for employees with over six months of tenure.
• Generous health insurance coverage is provided for employees and their dependents.
• We support working parents with 26 weeks of parental leave for mothers and 4 weeks for fathers, plus subsidized childcare upon return.
• Airtime reimbursement is provided.
• Enjoy free meals and a pleasant office environment.

Requirements:

• A bachelor’s degree in a business-related field.
• Prior experience supporting sales, agent, or retail networks in a back-office administrative capacity.
• Experience managing payroll for 20+ individuals and a solid understanding of Malawian labor laws.
• Essential skills in data analysis, data visualization, and advanced spreadsheet proficiency.

Ideal Candidate Profile:

• Exceptional organizational skills, with the ability to independently manage tasks, prioritize effectively, and follow through on commitments.
• Previous experience providing administrative support to field teams in a back-office role.
• Strong analytical skills to interpret sales data and metrics, driving informed decisions and deriving insightful conclusions.
• Meticulous attention to detail, approaching tasks and processes with thoroughness and accuracy.
• Flexibility to adapt to evolving market conditions, client needs, and company priorities.
• Clear and proactive communication skills, both written and verbal.
• A self-starter with a proactive approach to achieving ambitious goals.
• Committed to self-improvement through honest self-reflection.
• Demonstrates tenacity and perseverance in achieving objectives.
• Enjoys collaborative work but is also capable of working independently and autonomously with minimal supervision.

Our Team:

• We have a rapidly expanding in-country team across Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon, supplemented by remote team members globally.
• Our team is deeply committed to our mission of delivering radically affordable financial services to underserved populations.
• We empower our employees with autonomy, allowing them to own projects from problem identification to post-launch monitoring.
• We secured the largest Series A funding in Africa in 2021 from world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are recognized as one of Y Combinator's top companies by revenue.

How to Apply:

Please complete the application form and upload your resume and a cover letter detailing your interest in Wave and this specific role.

We regularly review applications and encourage you to apply for the position that best matches your skills, experience, and career aspirations.

Wave is an equal-opportunity employer committed to diversity and fostering an inclusive environment for all employees.

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