Operational Uptime & MaintenanceEnsure ATM terminals are consistently replenished with cash and necessary stationery, such as receipt rolls, following specific order guidelines.
Maintain direct communication with the ATM Manager to facilitate immediate resolution of hardware or software issues.
Proactively detect and report potential faults to prevent equipment malfunctions before they occur.
Verify that ATM bunkers remain clean, secure, and conform to G4S and banking regulatory standards.
Cash Management & ReplenishmentExecute all cash handling and loading procedures with strict adherence to Standard Operating Procedures (SOPs).
Guarantee precise data entry into ATM terminals throughout the replenishment cycle.
Ensure the prompt return of all vital transit and balance documentation, including forms CP 31 & 32, to the G4S office.
Exercise utmost care and vigilance during the transport of cash consignments between G4S vaults and ATM locations.
Reporting & ReconciliationExpeditiously process all reports specified on trip sheets and provide updates to the ATM Manager following each service call.
Oversee the secure retrieval and delivery of ATM journals, captured cards, and withdrawn cassettes to either the designated bank or the G4S office.
Candidate Requirements
Possession of at least a Diploma in Business Studies, Banking, or an IT-related discipline.
Familiarity with key ATM hardware components, including cassettes, card readers, and receipt printers.
Proficiency in navigating ATM software interfaces for entering replenishment data and extracting electronic journals.
Competence in basic troubleshooting to resolve minor mechanical jams or connectivity problems.
Demonstrated experience in cash handling, Cash-in-Transit (CIT) operations, or technical field support is a significant advantage.
Core Skills
Advanced Arithmetic: Capability to execute swift, accurate cash reconciliations, even under demanding conditions.
Procedural Integrity: Strict compliance with Standard Operating Procedures (SOPs) and dual-custody security protocols.
Vigilance: Exceptional attention to detail in identifying physical security threats and ATM tampering attempts, such as skimming devices.