Business Manager

Job Purpose

The Business Manager will spearhead the company’s daily business operations across Malawi, ensuring the achievement of sales objectives, exceptional customer service, and the overall efficiency of business activities. This leadership role involves guiding teams, identifying avenues for growth, managing expenditures, and aligning all business operations with the company’s strategic goals.

Key Responsibilities:

• Business Operations: Provide oversight for daily activities, ensuring smooth, efficient operations that align with company policies.


• Business Growth: Proactively identify new market opportunities, expand the company’s presence, and develop strategies to boost revenue and profitability.


• Sales and Revenue Management: Design sales plans, track performance against targets, and collaborate with teams to enhance sales outcomes.


• Customer Relationship Management: Cultivate robust relationships with key clients, address their concerns, and uphold superior service standards.


• Team Leadership: Motivate, coach, and lead employees to meet business targets, fostering a culture of accountability and collaboration.


• Financial Management: Work alongside the Finance department to oversee budgets, operating costs, cash flow, and overall business financial performance.


• Market Research: Continuously monitor market trends, competitor activities, customer preferences, and industry developments to identify emerging opportunities and potential risks.


• Business Planning and Reporting: Develop comprehensive business plans, budgets, forecasts, and regular performance reports for senior management.


• Performance Management: Establish clear objectives for the team, conduct regular performance reviews, and implement targeted improvement plans as needed.


• Compliance and Risk Management: Ensure all business activities comply with Malawian laws and regulations, as well as company policies and procedures.


• Stakeholder Management: Nurture positive relationships with suppliers, distributors, customers, regulatory bodies, and other essential business partners.


• Process Improvement: Identify operational challenges and implement practical solutions to boost productivity, reduce costs, and enhance service delivery.


• Cross-Departmental Coordination: Collaborate effectively with Finance, HR, Logistics, Sales, and other departments to achieve overarching business priorities.


• Strategic Execution: Translate management’s strategic objectives into actionable plans and ensure the timely implementation of agreed initiatives.

Qualifications and Experience:

• A Bachelor’s degree in Business Administration, Commerce, Sales and Marketing, or a related discipline.


• A relevant professional or postgraduate qualification is a significant advantage.


• A minimum of 5 years of progressive experience in business, sales, or operations, preferably in a management capacity.


• Proven experience in business development, revenue management, budgeting, and team leadership.


• Experience within manufacturing, trading, distribution, or FMCG sectors is advantageous.


• A solid understanding of the Malawian business landscape and local market dynamics.


• Proficiency in Microsoft Office Suite and business reporting systems.


• Exceptional leadership and decision-making capabilities.


• Outstanding communication, negotiation, and relationship management skills.


• Strong commercial acumen and a dedication to achieving results.