IT Consultant

IT Consultant

We are seeking an IT Consultant to provide essential technical support and manage our company’s IT infrastructure. This role ensures the smooth and dependable operation of all hardware, software, internet, server, network, and email systems. You will be responsible for troubleshooting and resolving technical issues, overseeing server and email hosting, recommending suitable technology solutions, and advising management on IT enhancements and investments. This is an on-demand position, requiring remote support and on-site presence when necessary.

Key Responsibilities

Hardware and Software Support

• Address and resolve hardware malfunctions impacting computers, laptops, printers, scanners, and other IT equipment.


• Install, configure, maintain, and troubleshoot operating systems, essential business applications, and other software.


• Conduct routine maintenance, updates, and upgrades to optimize the performance of IT hardware and software.


• Propose appropriate hardware and software solutions aligned with company needs and budget constraints.


• Provide guidance to management on hardware replacements, software updates, licensing matters, and technology acquisitions.

Internet and Network Management

• Monitor and resolve issues related to internet connectivity, Wi-Fi, and local area networks (LAN).


• Maintain and troubleshoot routers, switches, network cabling, and other networking infrastructure components.


• Collaborate with internet service providers to address connectivity problems and service disruptions.

Server and IT Infrastructure Management

• Manage, monitor, and troubleshoot the company’s servers and related IT infrastructure.


• Oversee server performance, storage capacity, user accounts, access privileges, and shared network resources.


• Ensure timely data backups and verify the effectiveness of backup and recovery processes.


• Diagnose and resolve server-related problems affecting access to company systems, files, and applications.


• Recommend server upgrades, cloud-based solutions, and other infrastructure improvements as needed.

Email Hosting and Management

• Administer and resolve issues concerning the company’s hosted email services, business email accounts, and configurations.


• Set up new email accounts and configure email access across various devices and authorized equipment.


• Troubleshoot email delivery failures, spam, mailbox errors, and synchronization challenges.


• Monitor email domain registrations, hosting services, renewals, and associated technical requirements.


• Suggest robust email hosting solutions and implement measures to safeguard business email accounts from unauthorized access and cyber threats.

IT Security and Data Protection

• Implement and maintain appropriate security measures for computers, servers, networks, and email systems.


• Install, configure, and manage antivirus software and other pertinent security applications.


• Monitor system access and advise management on password policies, user permissions, and cybersecurity risks.


• Oversee and review data backup procedures to mitigate the risk of data loss.


• Assist in investigating and resolving IT security incidents, implementing preventative measures to avoid recurrence.

Skills and Experience

• Possess a Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a closely related discipline.


• Have a minimum of 3–5 years of relevant experience in IT support, systems administration, network management, or a comparable role.


• Demonstrate strong expertise in computer hardware, operating systems, business software, internet connectivity, and network troubleshooting.


• Show practical experience in server administration, managing hosted email services, data backups, and IT infrastructure maintenance.


• Exhibit a solid understanding of cybersecurity principles, data protection, user access management, and disaster recovery protocols.


• Be proficient in diagnosing and resolving a wide range of IT issues, including hardware, software, network, server, and email-related problems.


• Maintain a high level of professionalism, reliability, confidentiality, and meticulous attention to detail.


• Possess the ability to work autonomously, respond to urgent technical needs, and attend the company’s premises when required.


• Offer flexibility and availability to provide IT support on an as-needed basis, adhering to agreed service and response times.

Salary and Benefits

Trident Security Company provides employees with the opportunity to collaborate with prominent clients, offering a competitive salary and benefits package, alongside invaluable experience within the security industry.