Customer Care Liaison Officer

About

Renaissance Holdings is a diversified group of companies with interests in agriculture, food processing, healthcare, hospitality, and other sectors. Ekhaya Farms Foods Limited is seeking a customer-focused and experienced professional to fill the position of Customer Care Liaison Officer.

Key Responsibilities

• Respond to customer enquiries, feedback, and complaints professionally.
• Build and maintain relationships with existing and prospective customers.
• Identify sales opportunities among corporate and key customer accounts.
• Provide accurate information about products, promotions, and services.
• Maintain records of customer interactions and complaint resolutions.
• Monitor customer satisfaction and recommend service improvements.
• Communicate customer feedback and market trends to management.
• Monitor service quality across departments and checkout points.
• Support customer service training and promotional activities.
• Prepare customer service reports and recommendations.

Qualifications

• A minimum of a Diploma in Marketing, Business Administration, Customer Service, Public Relations, or a related field.
• At least 2 years of experience in customer service, sales, retail operations, or customer relations.
• Strong communication, conflict-resolution, and relationship-management skills.
• Proficiency in Microsoft Office applications.
• Strong interpersonal and presentation skills.

How to Apply

Interested and qualified candidates should apply through the official online application portal: https://forms.gle/B2fyQnuA9nfEH2yP7. All applications must be submitted through the designated online portal. Applications submitted through other channels may not be considered. Early applications are encouraged because shortlisting and interviews may begin before the deadline. Only shortlisted candidates will be contacted.