Welfare Officer

About

GardaWorld is a global leader in security, offering exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

The Welfare Officer is responsible for ensuring the well-being and safety of employees and the community where we work, especially targeting vulnerable members of society. Their focus is creating a supportive environment for everyone in the communities in which the company operates.

Key Duties

• Develop and contribute to workplace initiatives to promote psychological wellbeing.
• Actively contribute to challenging stigma and judgement surrounding mental health in the workplace.
• Identify local sources of psychosocial support and establish relationships with local providers.
• Support implementation of the company’s Safeguarding/PSEA Policy and Code of Conduct.
• Conduct regular training/refresher sessions for staff and contractors on PSEA standards, zero tolerance, and mandatory reporting/whistle blowing policy.
• Create a focal point for safe, confidential reporting of concerns.
• Manage survivor’s referral for medical, psychosocial, and legal support.
• Support HR in the investigation of all allegations against staff and ensure cases are escalated through the proper disciplinary and legal channels.
• Maintain a safeguarding incident register and assist with investigations where required.
• Submit periodic reports on sensitisation activities, incidents received, referrals made, and challenges.
• Liaise with local authorities, police, child protection officers, NGOs, and health facilities.
• Support survivors with referrals and follow-up, respecting confidentiality and a survivor-centred approach.
• Work with local leaders, schools, youth groups, and women’s groups to build trust and open reporting pathways.

Qualifications

• Must have strong interpersonal skills, integrity, problem-solving abilities, and a deep commitment to safeguarding vulnerable people.
• Demonstrate a comprehensive understanding of the 6 guiding principles of trauma-informed practice and how these can be promoted and implemented in the workplace.
• Demonstrate key personal attributes such as accessibility and pragmatism, as well as the strength to challenge prohibited practices/workplace behaviours/cultures.
• Demonstrate motivation and a commitment to develop a positive culture within the workplace.
• Be creative, adaptable, and flexible, and communicate effectively with different groups (i.e., people from different cultures/backgrounds, senior management, and the welfare team).
• A diploma in either Nursing or a psychosocial field with a bias in counselling or a related field.
• Minimum 2–4 years of experience in community services with a specific focus on facilitating counselling and creating community initiatives or interventions targeted at vulnerable members of society.
• Strong understanding of different cultures and cultural norms.

How to Apply

Apply via the provided link.