Lodge Receptionist

LODGE RECEPTIONIST

Location: Nchalo

Job Type/Location: Full Time, Nchalo, Malawi

Simbeko Investments, a dynamic and rapidly expanding company with interests in hospitality, trading, food and beverages, and transportation, operates subsidiaries across Chikwawa and Nsanje Districts, with its head office located in Nchalo. We are seeking applications from suitably qualified, organised, detail-oriented, and experienced Malawians to fill the role of Lodge Receptionist.

Key Duties and Responsibilities:

1. Oversee front desk operations, including guest check-ins, check-outs, and managing reservations.
2. Address guest inquiries and requests promptly and professionally.
3. Maintain accurate records and lodge systems, such as guest profiles and payment information.
4. Process payments, handle cash transactions, and manage petty cash.
5. Coordinate effectively with other departments (e.g., housekeeping, kitchen) to ensure seamless service delivery.
6. Provide guests with comprehensive information about lodge facilities, local attractions, and available services.
7. Manage guest complaints, offering feedback and escalating issues when necessary.
8. Uphold high standards of customer service and ensure the impeccable presentation of the lodge.
9. Assist with planning and coordination of events, including meetings and weddings.
10. Maintain strict confidentiality and securely handle sensitive guest information.

Qualification and Experience

Applicants must hold a Certificate in Hospitality Management or a related field from a recognised institution. Fluency in English and other languages is required. A minimum of two (2) years of proven experience as a Lodge Receptionist is essential.

Interested candidates should submit their application letters, an updated Curriculum Vitae (including three traceable referees), and copies of relevant certificates to:

The Human Resources Officer,
Simbeko Investments,
P.O Box 129,
NCHALO.

Email: hr.simbeko01@gmail.com

Closing Date: Sunday 05 April, 2026.