Sales and Ticketing Agent

VACANCY

Lilongwe Handling Company Limited (LIHACO), a commercial entity wholly owned by the Malawi Government and established in 2000, specializes in providing passenger, ramp, and cargo handling services for both national and international airlines, alongside travel, tour, and lounge services for air travelers. LIHACO is currently seeking applications from qualified candidates to fill a vacant position at its Travel Bureau located in the City Centre, Lilongwe.

Post: Sales and Ticketing Agent (LH 8)

Reports to: Sales Executive

Supervises: None

Main Responsibilities:

• Manage airline reservations, bookings, and the issuance of tickets and other travel documentation.
• Offer professional travel advice to clients regarding routes, fares, schedules, and necessary travel requirements.
• Assist customers with itinerary planning, as well as rebooking and ticket modification processes.
• Actively promote and sell travel-related products and services to meet established sales targets.
• Contact booked clients to communicate flight changes.
• Prepare and submit daily sales reports.
• Deposit all sales funds in authorized banking institutions.
• Address customer inquiries and complaints with professionalism and promptness.
• Coordinate with airlines and other service providers to ensure seamless travel arrangements.

Educational Qualification

A minimum of an IATA Diploma or a Diploma in Travel and Tourism Management is required.

Experience

A minimum of two years of experience within the Travel and Tourism Industry is necessary.

Abilities and Skills

• Exceptional communication and interpersonal skills.
• A strong customer-oriented approach.
• Proficient sales and negotiation abilities.
• Capability to perform effectively under pressure and meet deadlines.
• High levels of integrity, professionalism, and meticulous attention to detail.

Method of Application

Candidates who meet the specified requirements should submit an application letter, a detailed and up-to-date Curriculum Vitae (CV) outlining qualifications and experience, copies of relevant certificates, contact details, and details of three traceable referees. Applications should be submitted in a sealed envelope addressed to:

The Chief Executive Officer

Lilongwe Handling Company

P.O. Box 89

LILONGWE

The deadline for submitting applications is Friday, 5th June 2026. Only shortlisted applicants will be contacted and invited for interviews.