Call Center Agents

About

EPay delivers safe, affordable, and accessible digital payment services across Malawi — including money transfers, merchant payments, and bill payments.

Job Overview

As a Call Center Agent, you will handle customer inquiries via phone and digital channels, resolve issues, guide customers on services, and maintain accurate records.

Key Responsibilities

• Receive and respond to customer calls/messages
• Resolve transaction, account, and service complaints
• Escalate complex issues per procedures
• Record interactions accurately in tracking tools
• Educate customers on EPay products
• Meet daily service and quality targets

Qualifications & Skills

• Diploma in Business, ICT, or related field
• Experience in customer service/call center operations
• Clear verbal & written communication skills
• Strong problem solving ability
• Basic computer & data entry skills
• Professional, customer focused mindset

How to Apply

Send CV, certificates, and cover letter (as a single document) to: rjumbe@epay.mw