VACANCY: SHOP MANAGER
Location: Salima
Company: EPay Limited
EPay Limited, a fast-growing digital financial services provider, invites applications from suitably qualified and experienced candidates to fill the position of Shop Manager for its Salima outlet.
Position Summary
The Shop Manager will be responsible for overseeing the overall operations of the EPay shop, ensuring efficient service delivery, strong customer service standards, regulatory compliance, and achievement of business targets. Preferably anyone staying in Salima.
Key Responsibilities
- Manage day-to-day operations of the EPay shop
- Supervise, train, and motivate shop staff
- Ensure system availability, adequate float, and proper cash management
- Drive customer registrations, transactions, and revenue growth
- Drive customer registrations, transactions and revenue growth
- Ensure compliance with EPay policies, AML/KYC requirements, and internal controls
- Prepare and submit daily, weekly, and monthly operational reports
- Safeguard company assets and ensure shop security
- Liaise with Head Office on operational, technical, and reporting matters
Minimum Qualifications & Experience
- Diploma or Degree in Business Administration, Finance, Marketing, or a related field
- Applicants must be 35 years of age and above
- Minimum of 2 years’ experience in retail management, mobile money, banking, or financial services
- Strong knowledge of customer service operations
- Computer literacy (MS Office, POS systems, and basic reporting)
Added Advantage
- At least 3 years’ experience managing a Customer Service Centre
Skills & Competencies
- Strong leadership and people management skills
- Excellent communication and customer service skills
- High integrity, accountability, and professionalism
- Ability to work under pressure and meet targets
- Strong problem-solving and decision-making abilities
How to Apply
Interested candidates should submit an application letter, updated CV and copies of relevant certificates to (customerexperience@epay.mw) or deliver to the nearest EPay Limited Office.
Closing Date: 23rd January,2026.
EPay Limited is an equal opportunity employer.