Premium Cash Assistant

Our Mission

Our vision is to establish Africa as the world's first cashless continent.

In 2017, a significant portion of Sub-Saharan Africa's population remained unbanked, primarily due to prohibitive fees, geographical barriers to accessing financial institutions, and limited card acceptance. This lack of access forces individuals to safeguard their savings precariously and compels small business owners to rely on lenders with exorbitant interest rates. Moreover, parents endure lengthy queues to settle school fees via cash transactions.

We are addressing these challenges by developing financial services that are seamless and universally accessible: free of account fees, immediately available, and accepted everywhere. Wave's services function reliably even in regions with inconsistent infrastructure, enabling effortless money transfers. Following our 2017 mobile app launch in Senegal, which facilitated cash deposits, withdrawals, and peer-to-peer and business payments, we have expanded to millions of users across nine countries and continue to experience rapid growth.

Our ambition to make Africa a cashless continent is where your contribution becomes vital.

How You'll Help Us Achieve Our Mission

Wave has emerged as the leading financial institution in Senegal and Côte d’Ivoire, serving millions of users and demonstrating substantial year-on-year growth. Our product roadmap and potential impact on people's daily lives are still in their foundational stages.

The Premium Cash Assistant plays an instrumental role in our liquidity management, supporting our customer base and ensuring our mobile money agents are adequately supplied with cash or e-float.

In this capacity, you will:

• Oversee secure access to the vault, managing all cash inflows and outflows between the vault and PAA accounts.


• Conduct end-of-day cash counts and maintain daily reconciliation for premium agent locations.


• Ensure meticulous recording of all cash management transactions within the treasury system.


• Proactively request sufficient funds from head office to prevent any disruptions in service or delays for customers and agents at the outlet.


• Manage the receipt and dispatch of cash, coordinating with the Cash In Transit (CIT) team.


• Uphold strict adherence to all established cash management policies and guidelines.


• Escalate and follow up on all issues that hinder the optimal functioning of the premium outlet.


• Encourage liquidity among proximity agents through consistent tracking, monitoring, and issue resolution.


• Assist agents and customers by providing immediate support regarding Wave's offerings, account opening procedures, system usage, application guidance, and physical card services.


• Ensure all cash management transactions are accurately documented in the treasury system.

Key Details

• Location: Your primary work location will be our office in Lilongwe, Malawi, with potential travel to other field sites.


• Work Authorization: Valid work authorization in Malawi is mandatory.


• Employment Type: This is a permanent position.


• Compensation: We offer competitive salaries determined by a transparent formula.


• Benefits: Comprehensive health insurance is provided for you and your dependents.


• Parental Leave: We offer generous parental leave, including 26 weeks for mothers and 4 weeks for fathers, along with subsidized childcare upon their return to work.


• Reimbursements: Airtime expenses will be reimbursed.


• Perks: Enjoy complimentary meals and a pleasant office environment.

Requirements

• Fluency in English is essential, with proficiency in local Malawian languages being a distinct advantage.


• A minimum of 3 years of experience in cash management, reconciliation, liquidity management, cash handling, or a related role, preferably as a cashier.


• A bachelor’s degree in Accounting, Finance, Banking, or a closely related field.

You Might Be a Great Fit If You...

• Exhibit exceptional organizational skills and demonstrate the ability to independently drive tasks to completion.


• Possess a strong capacity for effective prioritization.


• Demonstrate an unwavering commitment to customer satisfaction.


• Show resilience and a determination to achieve objectives, even when faced with challenges.


• Maintain a keen eye for detail and a drive for excellence in all endeavors.


• Communicate clearly and proactively, both in writing and verbally.


• Are a self-starter who actively pursues ambitious goals.


• Consistently seek self-improvement through honest self-reflection.


• Thrive in collaborative team environments while also being adept at independent work.


• Uphold the highest standards of integrity and honesty.

Our Team

• We have a dynamic and rapidly expanding team across Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon, complemented by remote team members worldwide.


• Our team shares a profound dedication to our mission of delivering exceptionally affordable financial services to those who need them most.


• We empower our employees with autonomy, allowing you to own your projects from inception through to monitoring their performance in production.


• In 2021, we secured the largest Series A funding round in Africa, supported by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.


• We are recognized among Y Combinator's top companies based on revenue.

How to Apply

Please complete the application form provided and upload your resume in English, along with a cover letter detailing your interest in Wave and the specific role.

We regularly review applications, and we encourage you to apply for the position that best matches your skills, experience, and career aspirations.

Wave is committed to equal opportunity employment. We value diversity and are dedicated to fostering an inclusive environment for all employees.