Housekeeping Supervisor - Malawi

Duties and Responsibilities

• Oversee and provide support to housekeeping staff.
• Assign and monitor daily cleaning duties to ensure efficient task completion.
• Conduct regular quality inspections to uphold service standards.
• Ensure all cleaning operations meet established quality benchmarks.
• Manage the inventory and utilization of cleaning supplies and equipment.
• Maintain up-to-date cleaning schedules and work plans.
• Provide training and coaching to housekeeping team members.
• Monitor staff attendance, shifts, and leave arrangements.
• Address guest concerns and resolve service-related issues promptly.
• Ensure strict adherence to health, safety, and hygiene protocols.

Skills and Competencies

• Comprehensive knowledge of housekeeping, cleaning, laundry, and hygiene operations.
• Exceptional leadership and staff management capabilities.
• Effective communication and interpersonal skills.
• Strong skills in planning, organization, and time management.
• Ability to consistently maintain high-quality standards and demonstrate meticulous attention to detail.
• A customer-centric approach with a proactive problem-solving attitude.
• Capacity to perform under pressure and meet operational deadlines.
• Computer proficiency and basic administrative skills are advantageous.

Qualifications

• Matric (Grade 12) or an equivalent qualification.
• A minimum of 2-3 years of experience in housekeeping, cleaning, hospitality, or facilities management.
• Prior supervisory experience within a housekeeping or cleaning environment is beneficial.