Regional Lead

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Our Mission

Wave is dedicated to making Africa the first cashless continent. Recognizing that a significant portion of the Sub-Saharan African population lacks access to traditional banking due to high fees, geographical barriers, and limited card acceptance, Wave is revolutionizing financial services. We provide instantly accessible, fee-free financial solutions that are universally accepted, empowering individuals and businesses.

Since launching our mobile app in Senegal in 2017, which offers cash deposit, withdrawal, and peer-to-peer/business payments, Wave has expanded to millions of users across nine countries and continues its rapid growth. Our objective is to establish Africa as the first cashless continent, and we are seeking dedicated individuals to join us in this transformative journey.

Your Role in Achieving Our Mission

Wave has emerged as the leading financial institution in Senegal and Côte d’Ivoire, serving millions of users and experiencing substantial year-on-year growth. We are still in the nascent stages of our product development and possess immense potential to positively impact daily life across the continent.

We are hiring a Regional Lead for our team in Malawi. Reporting to the Country Launcher, this role will be responsible for overseeing all agent network acquisition and user growth operations within the designated region. You will supervise Field Officers, collaborate with agent administration teams, and drive performance to meet regional targets.

Key Responsibilities

• Agent Growth: Lead Field Officers in identifying strategic locations for new agent onboarding and acquiring agents in compliance with established selection criteria and guidelines.
• Agent Contracting: Ensure Field Officers recruit agents in adherence to all legal and policy requirements. Verify that all agents within your region possess valid, executed contracts and have been thoroughly trained on their terms prior to signing.
• Agent Activation & Training: Oversee the comprehensive training and certification of all agents for all products and procedures, including Know Your Customer (KYC) and Anti-Money Laundering/Combating the Financing of Terrorism (AML/CTF) protocols. Manage the distribution of supplies and coordinate outlet branding.
• Agent Ongoing Liquidity Management: Collaborate with the Liquidity and Agent Quality Territory teams to monitor cash and e-value availability across agents.
• Risk Management and Routine Visitation: Manage teams in monitoring agent performance against targets, identifying emerging issues, and assessing regional performance through regular reporting.
• Agent Churn: Coordinate the identification and closure of underperforming agents according to internal procedures. Oversee the recovery of Wave assets and equipment and ensure the removal of branding materials.
• Distribution Management: Supervise a team of Field Officers who, in turn, manage field-based promoters responsible for recruiting new users to our financial products.
• Growth Strategy: Identify and address critical impediments to user growth, devising strategies to enhance the retention of newly acquired users.
• Distribution Training and Monitoring: Recruit, train, manage, and monitor distribution team members, leveraging data to inform and refine distribution strategies.
• Serve as the primary point of contact for all agency networks and new users within your region, ensuring operational excellence, cost management, and adherence to internal policies and regulatory guidelines.
• Champion superior customer service and the consistent implementation of quality service delivery standards.

Key Details

• Location: This is a field-based role within an assigned region in Malawi.
• Work Authorization: Must possess legal authorization to work in Malawi.
• Employment Type: Permanent position.
• Compensation: Competitive salary determined by a transparent formula.
• Benefits: Generous health insurance coverage for employees and dependents.
• Parental Leave: 26 weeks for mothers and 4 weeks for fathers, plus subsidized childcare upon return.
• Reimbursements: Airtime reimbursement provided.
• Allowances: Lunch and field facilitation allowances are provided.

Requirements

• Fluency in English and at least one local Malawian language.
• Bachelor’s degree in a relevant field.
• Minimum of 5 years of relevant professional experience, specifically in managing an agent network and/or user acquisition in Malawi, with at least 2 years of experience managing field-based teams.
• Demonstrated experience working with and overseeing agent network activities in upcountry regions.
• Prior experience in a product launch capacity is desirable.

Ideal Candidate Profile

• Proven track record of planning and successfully managing customer acquisition strategies for mobile or financial products.
• Excellent communication skills, both written and verbal, with a tendency towards overcommunication.
• Meticulous attention to detail and a commitment to achieving excellence in all endeavors.
• A self-starter with a proactive approach to achieving ambitious targets.
• Demonstrated ownership of projects, working autonomously while knowing when to escalate issues.
• A strong drive to see tasks through to completion.
• Ability to adapt quickly to changing priorities and conditions.
• Tech-savvy, proficient in Excel, and capable of quickly learning new tools.
• Possesses a strong spirit of teamwork.

Our Team

• We have a rapidly expanding in-country presence in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon, supported by a global remote team.
• Our team is deeply committed to our mission of delivering radically affordable financial services to those who need them most.
• We foster a culture of autonomy, enabling employees to own their projects from problem identification through to monitoring their solutions in production.
• Wave secured the largest Series A funding in Africa in 2021 from world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are recognized among Y Combinator's top companies by revenue.

How to Apply

Please complete the application form below and upload your resume in English. Additionally, submit a cover letter detailing your interest in Wave and this specific role.

We review applications on a rolling basis, so we encourage you to apply for the position that best matches your skills, experience, and career aspirations.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all our employees.

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