BI Analyst

Business Intelligence Analyst

SICPA Malawi Limited is actively recruiting a dynamic Business Intelligence Analyst to join their team. This role is crucial for supporting the SICPATRACE solution's Service Centre operations by focusing on reporting, data analysis, and action planning. The Analyst will collaborate with customers, operations management, the Service Centre team, and other departments like IT, Field Service, and Finance, aiding in data interpretation for informed decision-making.

Key Responsibilities:

• Leverage data from SICPATRACE, ServiceNow, and monitoring tools (Splunk, Nagios).
• Foster data literacy and a data-driven culture across functional teams through training, coaching, and support.
• Establish and manage essential data processes within operations, including SICPA’s Market Surveillance.
• Generate and analyze reports, actively engaging stakeholders in data interpretation to support decision-making and action planning.
• Integrate and analyze data from diverse sources such as SICPATRACE BI, DMS, Splunk, and ServiceNow.
• Oversee development activities, including technical analysis, effort estimation, scope definition, and coordination with technical teams.
• Rigorously monitor and audit data quality.
• Prepare scheduled and ad-hoc reports on status, operational performance, and service management.
• Contribute to the development and delivery of BI and Reporting training for customer and taxpayer system users.
• Develop and deliver internal training materials and conduct training sessions for team members.

Required Qualifications, Knowledge, and Experience:

• Bachelor's Degree in Computer Science, Statistics, Business Studies, or a related field.
• Proven experience with enterprise business intelligence tools such as Microsoft SQL Server (SSAS, SSRS, SSIS), MDX, Data Modelling/Integration, and Tableau or Power BI.
• Strong analytical capabilities with a track record of producing comprehensive reports.
• Proficiency in SQL.
• Experience handling large, structured, and unstructured datasets.
• Knowledge and experience in ITSM and Service Management.
• Experience presenting reports to senior management.
• Proficiency in quality and performance monitoring processes.

Desirable Knowledge:

• Experience troubleshooting computer networks.
• Familiarity with data science principles and tools.
• Experience with Python development.
• Proficiency in SNOW, Splunk, and Linux environments.

Essential Personal Attributes:

• Exceptional analytical and organizational skills.
• Excellent listening, communication, interpersonal, and presentation abilities.
• Diplomatic and skilled in managing demanding customer relationships.
• A strong team player.
• Ability to perform effectively under pressure and meet deadlines.
• Demonstrated accountability and ownership.
• Customer-centric approach.
• Commitment to quality and results.
• Self-motivated and proactive.

Interested candidates should submit their applications to recruitmentmw@sicpa.com.