Requirements

Key Responsibilities

1. Technical Sales & Revenue Generation

• Drive sales of water solutions to utilities, councils, irrigation schemes, and industrial users.
• Achieve approved quarterly and annual sales targets.
• Conduct technical and commercial needs assessments with utility engineers and management.
• Prepare competitive quotations, proposals, and tender submissions.
• Support pilot projects, demonstrations, and proof-of-concept deployments.

2. Business Development & Market Expansion

• Identify and develop new market opportunities in NRW reduction, metering, treatment, and network optimisation.
• Secure new utility, institutional, and donor-funded projects.
• Develop long-term framework agreements with key water sector clients.
• Support expansion into regional markets where applicable.

3. Client Engagement & Account Management

• Act as the primary relationship manager for assigned water sector clients.
• Conduct regular site visits, technical reviews, and performance follow-ups.
• Ensure timely resolution of technical and commercial issues.
• Maintain high client satisfaction and repeat business levels.

4. Marketing & Sector Positioning

• Support marketing initiatives, sector presentations, and technical workshops.
• Represent Hallmark at water sector conferences, utility forums, and stakeholder meetings.
• Contribute to solution positioning for NRW, revenue assurance, and water quality improvement.

5. Supplier & Partner Coordination

• Work with international and regional suppliers of meters, chemicals, and water technologies.
• Support supplier negotiations, product approvals, and technical training.
• Coordinate joint demonstrations, pilots, and client engagements.

6. Regulatory Compliance & Quality Assurance

• Ensure solutions comply with water sector regulations, standards, and utility requirements.
• Support documentation, certification, and quality assurance processes.
• Ensure proper handling, storage, and application of water treatment chemicals.

7. Reporting & Performance Management

• Maintain accurate CRM records, pipelines, and forecasts.
• Submit timely sales, activity, and performance reports.
• Track KPIs and implement corrective actions where performance gaps exist.

Qualifications & Experience

Academic Qualifications

• Bachelor’s degree in Water Engineering, Civil Engineering, Environmental Engineering, Chemistry, Hydrology, or related field.
• Postgraduate training in water management, NRW, utility management, or sales is an added advantage.

Experience

• Minimum 5 years’ experience in the water sector, technical sales, or utility-facing roles.
• Proven experience working with water utilities, councils, NGOs, or donor-funded projects.
• Exposure to water metering, NRW reduction, treatment chemicals, or network infrastructure preferred.

Skills & Competencies

• Strong technical–commercial acumen.
• Excellent proposal writing and presentation skills.
• Understanding of utility procurement and donor processes.
• Strong relationship-building and negotiation skills.
• Analytical and solution-oriented mindset.
• Willingness to travel.
• Valid driver’s license preferred.

Description

WATER SOLUTIONS SPECIALIST

Department: Water Solutions Division
Reports To: Commercial Manager
Location: Hallmark Limited, Malawi

Job Title

Water Solutions Specialist – Technical Sales & Business Development

Department

Water Solutions Division

Reports To

Commercial Manager

Location

Hallmark Limited, Malawi (with regional travel as required)

Job Purpose

The Water Solutions Specialist is a commercially driven technical professional responsible for sales, marketing, business development, and client service across Hallmark Limited’s water industry portfolio, including:

• Smart and conventional water meters
• Pipes, fittings, and network components
• Water treatment chemicals
• NRW (Non-Revenue Water) solutions
• Monitoring, analytics, and utility support solutions

The role blends technical expertise with commercial execution, positioning Hallmark as a trusted partner to water utilities, municipalities, regulators, NGOs, and development partners.