Assistant Underwriting Manager

ASISTANT UNDERWRITING MANAGER – LILONGWE BRANCH

Reporting to the Chief Operations Manager and Underwriting Manager, the Assistant Underwriting Manager, will manage day-to-day underwriting operations, ensuring policies are issued efficiently, accurately, and in compliance with regulatory standards. The role requires strong leadership, attention to detail, and a comprehensive understanding of the insurance industry’s underwriting processes. He/she will also be responsible for mentoring and guiding a team of underwriters, fostering a collaborative work environment, and driving continuous improvement within the underwriting department for Lilongwe Branch.

Key responsibilities

1. Team Supervision & Leadership

• Team Oversight: Supervise a team of underwriters, providing guidance, support, and ensuring efficient and effective policy issuance.
• Coaching & Development: Mentor and coach team members, ensuring they are equipped with the knowledge and skills to perform underwriting tasks in line with company standards and regulatory requirements.
• Performance Management: Conduct regular performance reviews, set individual goals for team members, and provide feedback to improve team productivity and underwriting
accuracy.

2. Underwriting Process Management

• Policy Underwriting: Ensure the timely and accurate underwriting of new business, renewals, and endorsements, in line with the company’s underwriting guidelines.
• Risk Evaluation & Assessment: Oversee risk evaluations performed by underwriters, ensuring they are thorough, accurate, and aligned with the company’s risk appetite.
• Approval & Authorization: Review and approve policy applications, ensuring that
underwriting decisions comply with internal guidelines and the Insurance Act.
• Documentation & Record Management: Ensure all policies and related documentation are properly filed, stored, and maintained in compliance with regulatory requirements and
company standards.

3. Compliance & Regulatory Adherence

• Insurance Act Compliance: Ensure all underwriting activities are conducted in full compliance with the Insurance Act and relevant regulations, and adhere to internal audit standards.
• Internal Audits & Checks: Conduct regular audits of underwriting files to ensure compliance with company standards and regulatory guidelines, and address any issues identified in audits.
• Regulatory Reporting: Assist in the preparation of reports for regulatory authorities, ensuring that all required documentation is submitted accurately and on time.

4. Risk Management & Portfolio Oversight

• Loss Ratio Management: Monitor and manage the company’s loss ratio by ensuring that
underwriting decisions are informed by accurate data and a clear understanding of risk
exposure.
• Claims Feedback: Work closely with the claims department to assess the quality of
underwriting decisions and ensure smooth claims handling that aligns with policy terms.
• Portfolio Review: Regularly review the underwriting portfolio, identifying trends, risks, and opportunities to optimize the risk profile.

5. Training, Development & Process Improvement

• Continuous Training: Identify training needs within the team and arrange for necessary sessions to keep underwriting practices aligned with current trends and regulatory requirements.
• Process Optimization: Suggest improvements to underwriting processes to improve
  efficiency, minimize errors, and ensure a seamless policy issuance process.
• Technology Adoption: Stay abreast of technological developments in the industry, exploring opportunities to enhance underwriting efficiency and accuracy through digital tools and automation.

6. Stakeholder Management & Client Interaction

• Customer Support: Act as a point of escalation for complex client queries, ensuring excellent customer service in the resolution of underwriting-related issues.
• Collaboration with Other Departments: Collaborate closely with the sales, risk management, and claims teams to ensure alignment across the company on policy issuance, risk assessment, and claims management.
• External Stakeholder Interaction: Support communication with brokers and agents to facilitate smooth policy placements and manage risk exposure.

Key Skills & Qualifications

• Educational Background:
  • A Bachelor’s degree in Insurance, Risk Management, Business Administration, or a
    related field.
  • Professional certifications such as ACII (Associate of the Chartered Insurance Institute)
    or equivalent are preferred.

• Experience:

• • Minimum of 4-6 years of experience in underwriting, with at least 1-2 years in a
    supervisory or leadership role.
  • Strong understanding of insurance products, risk management, and regulatory
    compliance (Insurance Act and other industry regulations).

• Technical Skills:

• • Proficiency in underwriting software, claims management systems, and Microsoft
    Office Suite (Excel, Word, PowerPoint).
  • Strong data analysis and reporting skills to support informed decision-making and
    continuous process improvement.

• Leadership & Communication:

• • Strong leadership skills with the ability to manage, coach, and motivate a team of
    underwriters.
  • Excellent communication skills, both written and verbal, to interact with internal
    teams, brokers, agents, and clients.

• Attention to Detail:

• • Exceptional attention to detail to ensure underwriting decisions are accurate and
    comply with regulatory and internal guidelines.

• Problem-Solving & Decision-Making:

• • Ability to make sound underwriting decisions, even under pressure, balancing risk,
    compliance, and company profitability.

Interested applicants are requested to submit their applications, CV, educational qualifications, names and contact telephone numbers of at least three traceable referees preferably one of whom you have reported to recently, to:
info@generalalliancemw.com and copy frontdesk@generalalliancemw.com

Closing date for receiving applications is Thursday, April 2 2026. Only shortlisted candidates will be contacted.