Company: Astria Learning Limited (UNIMA E-Campus)
Location: Malawi
Job Type: Full Time
Deadline: 2026-02-16
POSITION DETAILS
Title of Post : Student Success Coordinator
Department : OPM (Retention & Academics)
Key Responsibilities
Student Support & Communication: Serve as the first point of contact for all student inquiries, providing timely and professional responses via Helpdesk, ManyChat, phone, and other communication channels.
Personalized Student Guidance: Offer one-on-one support to students on academic processes, platform navigation, and procedural questions, ensuring a smooth and supportive experience throughout their learning journey.
Academic Monitoring & Risk Identification: Track student engagement and academic progress; proactively identify and flag students at risk of falling behind and coordinate appropriate interventions.
Tuition Collection & Follow-Up: Track and follow up on tuition payments based on term and program. Engage students regarding outstanding payments and escalate unresolved or high-risk cases to the finance team as needed.
Cross-Functional Coordination: Work collaboratively with academic, finance, and IT departments to resolve student issues efficiently and ensure a unified support experience.
Student Engagement Activities: Support the planning and delivery of virtual orientation sessions, Q&A webinars, and community-building events to improve engagement and retention.
Resource Navigation: Guide students to appropriate support channels and tools, including knowledge base articles, FAQs, academic advisors, or technical support.
Recordkeeping & CRM Updates: Maintain accurate, up-to-date records of all student interactions, inquiries, and support actions in the CRM, Helpdesk, or related systems to ensure full visibility and accountability.
Support Insights & Feedback Loop: Collect student feedback to help improve support quality, platform usability, and communication practices across departments.
Qualifications and Experience/Skills
● Education Environment Experience
● Good communication skill
● Call Center Experience is required
● Customer Service Experience
● Bachelor’s degree required
Mode of Application: Send your cover letter and CV to: peter.bauleni@astrialearning.com
Closing date: 16 February 2026